Refund and Returns Policy
Refund & Return Policy
Effective Date: July 31, 2026
Thank you for shopping with PreOwned Luxury Goods 4 Sale. Customer satisfaction is important to us. Please read our Refund & Return Policy carefully before making a purchase.
Return Eligibility
We accept returns within 30 days of the delivery date, provided that:
The item is returned in the same condition in which it was received.
All original packaging, accessories, tags, authenticity cards, dust bags, boxes, manuals, and certificates (if applicable) are included.
The item has not been worn, used, altered, damaged, or cleaned after delivery.
The item is free from new stains, odors, scratches, or other signs of use.
Items that do not meet these conditions may not qualify for a refund.
Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or incorrect:
Final sale or clearance items.
Gift cards.
Personalized or customized products.
Items that have been altered after purchase.
Products returned without original accessories or proof of purchase.
Authenticity Guarantee
All luxury products sold by PreOwned Luxury Goods 4 Sale are carefully inspected before being listed. Because our products are pre-owned, minor signs of previous use may be present and are described in the product listing. These do not qualify as defects for return purposes.
How to Request a Return
To initiate a return:
Contact our customer support within 30 days of receiving your order.
Include your order number and the reason for your return.
If possible, attach photos of the item.
Once your return request is approved, we will provide return instructions.
Please do not send any item back without receiving return authorization.
Return Shipping
Customers are responsible for return shipping costs unless:
The wrong item was shipped.
The item arrived damaged.
The item was defective upon arrival.
We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
We are not responsible for returns lost or damaged during transit.
Inspection Process
Once your returned item is received, it will be inspected to verify its condition and eligibility. This process generally takes 3–7 business days.
If the return is approved, we will notify you by email.
Refunds
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days after approval for the refund to appear in your account, depending on your payment provider or bank.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
We accept exchanges for eligible items, subject to product availability.
If the requested replacement is unavailable, a refund or store credit may be offered.
Store Credit
Where applicable, customers may choose to receive store credit instead of a refund. Store credit will be issued after the returned item has passed inspection.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include photographs of the item and packaging so we can resolve the issue promptly.
Order Cancellations
Orders may be cancelled before they have been processed or shipped. Once an order has shipped, it cannot be cancelled and must follow the standard return procedure.
Contact Us
If you have any questions regarding this Refund & Return Policy or need assistance with a return, please contact our customer support through the contact information provided on our website.
We appreciate your trust in PreOwned Luxury Goods 4 Sale and thank you for shopping with us.