Refund & Return Policy

Effective Date: July 31, 2026

We are committed to providing exceptional service and high-quality luxury goods at PreOwnedLuxuryGoods4Sale. Our refund & return policy is designed to make your shopping experience as seamless as possible. Please review the following guidelines before making a purchase or returning an item.

Eligibility Criteria for Returns We accept returns on items that are unopened, in their original condition, and unused within 7 days of delivery. Pre-owned and vintage items must meet our specified condition requirements. For more information about condition expectations, please refer to the product description or contact our customer service team.

Return Process

1. Contact our customer service team at [contact@preownedluxurygoods4sale.com] or by phone at +1 (915) 449-8501 within 7 days of delivery to initiate a return.
2. Request a return authorization number (RMA) via email or phone.
3. Package and ship the item securely to us using the provided shipping label and RMA.
4. Wait for confirmation of receipt and further instructions regarding refund processing.
5. If your return is approved, you will receive an email notification with further details about your refund.

Timeframes

Returns may take up to 7-10 business days upon approval to be processed, with updates provided through email or phone as necessary. We appreciate your patience during this time.

Refund Payment Options

Customers will receive a refund to their original payment method within 5-7 business days upon approval. Returns may be subject to restocking fees or other charges, which are clearly disclosed during the return process.

Exceptions & Non-Refundable Items

Certain items, such as final sale, custom, or personalized items, are non-refundable. Any damaged returns may be subject to a repair or replacement fee.

Shipping Fees

The customer is responsible for return shipping fees unless the item was received damaged or defective. Additional charges associated with expedited shipping are not refundable in case of a return.

Expedited Shipping Fees

Additional charges associated with expedited shipping are not refundable in case of a return.

For more information about our refund & return policy, please refer to our FAQ section or contact our customer service team.

Inspection Process

Once your returned item is received, it will be inspected to verify its condition and eligibility. This process generally takes 3–7 business days.

If the return is approved, we will notify you by email.

Refunds

Approved refunds will be issued to the original payment method.

Please allow 5–10 business days after approval for the refund to appear in your account, depending on your payment provider or bank.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We accept exchanges for eligible items, subject to product availability.

If the requested replacement is unavailable, a refund or store credit may be offered.

Store Credit

Where applicable, customers may choose to receive store credit instead of a refund. Store credit will be issued after the returned item has passed inspection.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. Include photographs of the item and packaging so we can resolve the issue promptly.

Order Cancellations

Orders may be cancelled before they have been processed or shipped. Once an order has shipped, it cannot be cancelled and must follow the standard return procedure.

How to Request a Return

To initiate a return:

1. Contact our customer support within 30 days of receiving your order.

2. Include your order number and the reason for your return.

3. If possible, attach photos of the item.

4. Once your return request is approved, we will provide return instructions.

Please do not send any item back without receiving return authorization.

Authenticity Guarantee

All luxury products sold by PreOwned Luxury Goods 4 Sale are carefully inspected before being listed. Because our products are pre-owned, minor signs of previous use may be present and are described in the product listing. These do not qualify as defects for return purposes.